Stream from Virgin Media. Browse Virgin Media Virgin Media Community. There must have been a previous installation or you would not have been offered a self install. Networking and WiFi. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Switched On Families. . 4. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. We would like to show you a description here but the site won’t allow us. Back a step. Stream from Virgin Media. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. - 5372385. Tudor. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. . Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Ordered VM broadband and was recommended by the website to select the self quick install option. Virgin Mobile. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Browse Virgin Media Virgin Media Community. 5. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. screw the master socket back to the wall. My Virgin Media App. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Options. Installation Guide. Broadband wifi self install wall socket. Everything you need is posted to you. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. . Thanks mate. I am so sorry to hear that you seem to be missing a wall socket in the home. Both your fibre cable and Wi-Fi router will be plugged into this. QuickStart, set up and connections. a week ago. Because when I talk with virgin before I buy the servic. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Ordered VM broadband and was recommended by the website to select the self quick install option. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Options. Virgin Phone Switchover. 9% confident there is no Virgin Media socket installed. If digging / drilling / new external & internal cables are required the. The Openreach socket is entirely irrelevant in any case. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. on 15-02-2022 10:03. Try the automated service status number 0800 561 0061 to check for any faults in your area. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. You can also check for a loose cable as not all properties have a socket. on 27-10-2022 09:24. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Home Phone. I wanted. i opted for the self install, however on inspection we - 5180915. Re: No wall socket. Tried looking but can't see a way to book an engineer for this? Thanks If you don't have the cabling then call the pre-installs team on 0800 052 1734. . 1. 2 as the wire is already in. We previously had Virgin Media installed here back in 2017 and at the t. Browse Virgin Media Virgin Media Community. I don't have a virgin media wall socket and this is stressing me out. My Virgin Media App. In both cases, these connections are clearly. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. 2 Uninstall TiVo box. Have you ordered a QuickStart or maned install. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. You need a small spanner to remove this, then push the provided connector over the exposed end. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Networking and WiFi. on 21-03-2023 18:43. Account - Mobile. We're sorry to hear that there are no wall sockets in your property. Go to solution. Phone. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Manage Your Account. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Tudor. 1. Hello sophieboulter1. I am then unable to sign in to my account as I do not have my account information. 1. 1 Kudo. These are the two boxes I can find in the house. 0 Kudos. Try tracing the cables back to the house from the brown box outside. Don’t plug the power cable into a plug socket yet. Phone. Hey I received my quick installation kit from VM a few weeks back but only now getting round to installing I have gone to set up but dont seem to have a VM wall socket for the cable to go in Picture attached of what I do have Is there an adaptor or anything I can purchase or do I need to contact and. The installation should take around an hour. which will give you a general idea of VM fixtures and fittings. This will be available via the red bar at th. Connection To socket and hub firm. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Live TV uses co-ax cables. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Mark as New; Bookmark this message. Switched On Families. . Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. Account - Cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Browse. The cable could be hidden within, or behind, furniture. There is no fibre socket in this house. Switched On Families. I have received my quick start-up kit. The cable could be hidden within, or behind, furniture. Hey peoples Just ordered the self installation for the 1gb internet as said was good to go on the website when ordering. on 18-05-2022 19:55. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Virgin Media; My Virgin Media; Shop; Help;. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. D01 C9W8. These enter my house via an air brick/vent very close to. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Account - Cable. Tudor. I’ve tried calling but the people I’m connected to keep hanging up. You may need to use the. Call the Pre-installation and delivery team on. . No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Stay safe online. There is a VM phone socket but no wall socket to get my WiFi etc up and running. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. We would like to show you a description here but the site won’t allow us. Account - Mobile. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. Absolutely not. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. . Hi NazminAkhtar84 👋 welcome to community! Thank you for posting. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. But. on 30-09-2022 14:24. The cable could be hidden within, or behind,. Networking and WiFi. If you're happy with this and for the charge we can make the arrangements for you 🙂. Surly there has been a connection previously otherwise we wouldn't have bee. All the wall sockets I can see are for BT. Browse Virgin Media Virgin Media Community. Hello sophieboulter1. The OUT terminal from the Technetix isolator has a terminator cap on it. Push the white cable with the black label into the Hub. Networking and WiFi. When you see. Browse Virgin Media Virgin Media Community. 2 hours ago. Virgin Media; My Virgin Media;. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I’ve ordered a broadband only package and it said I was applicable for a self install kit. Some new sockets may look like one of the below. Solved: Previously, I had BT connection so I need a wall socket. That's the cable to use for your HUB. How can we - 5041171 Options. Rob. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. The Gamer Lounge. VM will usually only supply a Quickstart to a property that had VM previously. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. The cable could be hidden within, or behind, furniture. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. The cable could be hidden within, or behind, furniture. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. . Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Account - Cable. 195. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. My Virgin Media App. I sign up for vm broadband and I was offered self instalation kit . I'm a Very Insightful Person, I'm here to share knowledge, I don't. Plug into the Hub. SpeedRe: I need a Virgin Media Wall Socket. All the wall. Manage Your Account. . New kit has arrived, including a hub, a TV box, a. I chose the option as the property was eligible and I’d like our internet connection up and running as soon as possible. CUSME. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. If it would benefit you, we do offer a click and collect service. connector cable from the wall socket, as we’ll be re-using that later. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. There is a VM phone socket but no wall socket to get my WiFi etc up and running. can take a look. com email address to different Virgin account. Manage Your Account. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Sorry to hear of the install delay caused by the wall sockets missing. Should I cancel and request an engineer to install. However, I do not have any of the specified wall sockets available. Sorry to hear you have been having issues with your self-installation. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Here is the cable on my wall if that helps - 5424753. This so calle. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRelocate Virgin Media Router in QuickStart, set up and connections 20 minutes ago; Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. on 23-12-2022 10:31. If you in a property that's recently been added to Virgin Media's network we have another video th. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 665 subscribers. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Welcome to our Community Help Forum 🙂. Browse Virgin Media Virgin Media Community. Socket should be on the underside. If. 388. Second, you'll likely need a manned installation for your VM services. However the wall socket doesn’t have the correct connection for the cable with the hub. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. My Virgin Media App. Everything you need is posted to you. . Could an engineer be arranged to install please as my account is due to go live today. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. Stay safe online. Networking and WiFi. self install issues. Don’t plug the power cable into a plug socket yet. Dave. Hopefully you won't need anything further from us on this matter, but do. Account - Cable. No wall socket. Home Phone. You need a small spanner to remove this. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Solved: Hello, we got our self install kit delivered and I wanted to connect it, but we don't have a VM socket in our house So I need help - 5308127 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections. Joining in. But there are 2 wires leading which can be plugged in the hub. I highly doubt my landlord will allow a virgin coax input to be installed. 9% confident there is no Virgin Media socket installed. 9% confident there is no Virgin Media socket installed. I’ve just lived into my new house and received my Virgin box. But I have no Virgin Media Wall socket in my - 5383603. I was told when purchasing the broadband package that fibre was available here. Hi Everyone I have ordered a new Virgin Media self-installation kit. on 15-02-2022 10:03. Welcome to our community forums and thank you for your first posts. Then push the connector VM have provided over the screw thread. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Virgin Phone Switchover. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayI received my quick start kit at the weekend however the only Virgin Media wall socket I have looks like this. Push the red label end of the white cable, into the wall socket. 😞 There are cases where we'd need to convert a self-install to a. . on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Ordered VM broadband and was recommended by the website to select the self quick install option. Virgin Media;. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But I have no Virgin Media Wall socket in my house. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. I need to plug my hub into the wall socket. Please support me in this regard. Plug the cables into the Hub. Community Natter. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. If you in a property that's recently been added to Virgin. Ordered VM broadband and was recommended by the website to select the self quick install option. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. VM will usually only supply a Quickstart to a property that had VM previously. Security matters. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. 3 weeks ago. Next, connect the power cable. We would like to show you a description here but the site won’t allow us. Push the red label end of the white cable, into the wall socket. - 5372385. Thank you for making your first post regarding the wall socket and your self install. The cable could be hidden within, or behind, furniture. Look for an omnibox on the outside of your property and try and trace the cable. Also tried the Ethernet, not. QuickStart, set up and connections. . No Virgin media wall socket. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. 2 Uninstall TiVo box. No Wall Socket For Self Install Virgin Media Community 4594311. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Should’ve checked this before I ordered. Surly there has been a connection previously otherwise we wouldn't have bee. I was told when purchasing the broadband package that fibre was available here. Up to speed. Thank you for making your first post regarding the wall socket and your self install. on 03-08-2020 18:05. At least 30Mbps download speeds in every room or £100 one-off credit. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Forum; Apps. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. However, we couldn’t locate the wall socket in our place. However, I do not have any of the specified wall sockets available. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. The wall box may be branded with the logos of an old cable TV company (not VM). How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Sometimes there is no wall box, just a trailing cable. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. ThanksIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Failing this. Turn on and start the Box. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Being connected to the internet is one of the most important modern essentials in 20. When plugged into either cable the hub just - 5440321. . Push fit the VM-supplied lead onto the socket. My Virgin Media App. Hello, I'm trying to set up my Virgin Media broadband. Options. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Quickstart is the quickest and easiest way to setup our services. on 03-08-2020 18:05. Call the Pre-installation and delivery team on 0800 052 1734. No virgin media wall socket in QuickStart, set up and connections 4 hours ago;Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Tudor. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Joining in Options. - 5390715. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. SpeedIt could be that a previous owner has cut the cabling out. If you have been given a Quickstart pack,. Booking an engineer is easy with Virgin Media. For into also image of the. Sorry to hear you need some additional support with your installation due to missing some sockets required. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. Plug into the wall socket. Hi PicklesPower, Welcome to the Community and thank you for posting. Thing is, I've been to the house, Virgin haven't, and I am 99. Options. We can assist further publicly for now with your Wi-Fi issues. Manage Your Account. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. A dual F connector cable may well be a satellite connection. on 19-10-2022 19:35. Thanks mate. SpeedQuickStart, set up and connections. Plug the cables into the hub. Networking and WiFi. 5. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. The isolator has a terminator cap (marked below) fitted to the open end. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. I've tried looking but can't see a way to book an engineer for this? Thank you. Security matters. Hello Virgin Media, we moved into a new house. Mobile Your Account. Quick tips on prepping for Virgin Media technician's visit.